DEEPBLUE Wholesale Privacy Policy
Thank you for choosing DEEPBLUE Wholesale. We understand the importance of privacy and are committed to protecting your personal data security. This policy details how we collect, use, store, and protect your information when you visit our website, use our services, and conduct business with us.
Last Updated: October 27, 2023
I. What Information Do We Collect?
To provide you with efficient wholesale purchasing services, we may collect the following categories of information:
1. Information You Voluntarily Provide
Identity and Contact Information: Such as company name, contact person's name, phone number, email address, and shipping address.
Business Information: Such as business license (if applicable), purchasing preferences, and order history.
Communication Information: Communication content generated when you contact us through customer service, email, phone, or social media.
Account Information: If you have registered for our online purchasing account, this includes username, password, etc.
2. Information We Automatically Collect During Your Use of Our Services
Device and Log Information: When you visit our website or use related services, we may automatically collect your IP address, browser type, operating system, access time, page browsing history, clickstream data, etc.
Location Information: Approximate geographical location inferred from your IP address (usually accurate to the city level) to help us provide more relevant localized services (such as recommending the nearest warehouse).
Cookies and Similar Technologies: We use cookies to remember your preferences (such as language settings), analyze website traffic, and optimize your browsing experience. You can manage or disable cookies through your browser settings, but this may affect the normal use of some website functions.
3. Information We Obtain from Third Parties
Where permitted by law, we may obtain compliant information from public and commercial channels to verify your business identity or supplement contact information to better provide services.
II. How We Use Your Information?
We process your personal information only for the following explicit and legitimate purposes:
Fulfillment and Service Provision: Processing your inquiries, orders, payments, logistics and delivery, after-sales service (including returns and exchanges), and sending you order and service notifications.
Business Communication and Customer Support: Respond to your inquiries and needs, provide business support, and send notifications of important policy or service changes.
Business Improvement and Product Development: Analyze purchasing trends and product preferences to optimize our product structure, inventory management, and service quality.
Marketing and Promotion (with your consent): Send you information such as new product introductions and promotional activities with your explicit consent. You can unsubscribe at any time.
Security and Compliance: Used for identity verification, security prevention, fraud monitoring, prevention of illegal activities, and fulfilling our legal obligations.
III. How Do We Share and Disclose Your Information?
We take the confidentiality of your information very seriously and will never sell your personal information. We will only share information to the extent permitted by law in the following necessary circumstances:
Authorized Service Providers: Sharing with partners who provide support services to us, such as logistics and distribution companies, payment processing institutions, IT technology service providers, and data analytics partners. These third parties can only process information according to our instructions for the purpose of performing specific services and are subject to strict confidentiality obligations.
Legal Requirements and Protection Rights: We will protect your information when we are certain that it is necessary to comply with applicable laws, regulations, legal processes, or to respond to mandatory requirements of government authorities, or to protect the rights, property, and safety of ourselves, our customers, or the public from harm.
Business Transfer: In the event of a merger, acquisition, asset transfer, or other transaction, your information may be transferred as part of the transaction. We will require the new company holding your information to continue to be bound by this policy.
IV. How Do We Protect Your Information?
We employ industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, use, modification, damage, or loss. These measures include, but are not limited to: encrypted data transmission, access control, security software protection, and employee confidentiality agreements.
V. Your Rights
Under applicable law, you may have the following rights regarding your personal information:
Access and Correction: You have the right to access the personal information we hold about you and request updates or corrections of inaccurate information.
Elimination: Under certain conditions, you have the right to request the deletion of your personal information.
Withdrawal of Consent: You have the right to withdraw your consent at any time regarding information processed based on your consent, but this will not affect the legality of processing carried out based on your consent prior to the withdrawal.
Restriction of Processing and Data Portability: In certain circumstances, you may have the right to restrict our processing of your information or request a copy of your personal information in a structured, generic format.
Complaints: You have the right to file a complaint with the relevant data protection regulatory authority.
If you wish to exercise the above rights, or have any questions regarding privacy, please contact us using the contact information listed at the end of this policy.
VI. Information Retention Period
We retain your personal information only for the period necessary to achieve the purposes described in this policy and comply with applicable laws and regulations regarding information retention periods. For example, we retain necessary business information to fulfill contracts (processing orders), meet legal obligations (such as tax records), resolve disputes, or enforce our agreements.
VII. Policy Updates
We may update this Privacy Policy from time to time. After an update, we will publish the latest version in a prominent position on the website and update the "Last Updated Date" at the top. We encourage you to check it regularly to understand how we protect your information.
VIII. How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy or our privacy practices, please contact us through the following methods: